Return Policy

 

Soscooter is dedicated to provide high quality products and customer satisfaction. Orders are fully refundable prior to shipping day. If you are not satisfied with your purchase for any reason,  you may return items for a refund within 14 days of your receipt of the products, subject to the conditions below. In case of cancellation or product return, listed below is our policy.

 

 1. All products to be returned must meet the following criteria to be considered for return:

-  The product must be unused (Never ridden or used in any way).

-  The product must be returned in its original packaging and all necessary components must remain in the original box.

- All accessories must be intact and included in the returning package. This includes the manual, charger, and any other item originally accompanying the box.

Once the above return criteria are met, we will send you the shipping address and instructions on where and how to send the package.

Please note that we will charge a 10% handling fee and you will be responsible for bearing the shipping cost.  

 

2.Easy Steps To Return Or Exchange

Step 1: Contact our customer service team at support@soscooter.com

Step 2: Ensure that you have met all return request criteria and upload all necessary documents and pictures.

• The reason for return.
• The valid order number.
• The marked delivery date.
• A clear photo and/or video to show the product condition if you are returning for quality reasons.

Step 3: Upon confirmation, ship the product back to us.

• Pack the product in original packaging or a sturdy box to ensure it will arrive undamaged. This is the customer's responsibility.
• Once the products are received and verified, you will receive a confirmation email with the details of your refund. We will process the refund or store credit within 5 business days.

*Please note that by applying, does not mean approval. Soscooter reserves the rights to deny any application should there be any reason to do so.*

 

3.Exceptions

Everyone at Soscooter works hard to ensure you get your products, especially your electric scooter, in the finest quality. Here are some exceptions we allow for returns/exchanges.

Items Damaged During Transit

While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination.

• Box Damages: Shipping heavy, oversized items across the country can incur some scuffs around the box, which is normal for all shipping. The purpose of the box is to ensure the unit inside is well protected.

If your products arrive having received damage during transit:

• Take pictures of the damage and ask the freight company for a confirmation or claim number.
• Please refuse delivery and have the carrier note your refusal reason as “damaged”.
• If you are unable to refuse the damaged shipment upon arrival or the damage is concealed, notify us and the freight company immediately.
• Shipping related damages must be reported to the freight company and to us within 7 days of receipt of shipment.
• Open a support ticket with Soscooter, describing the damage, including photos, videos and confirmation number from the freight company. Do not throw away the original packaging.

 

4.Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. lf approved,you'll be automatically refunded on your original payment method within 2 weeks. Please remember it can take some time for your bank or credit cardcompany to process and post the refund too.

 

5.Note

If you have questions, whether related or unrelated to the above, please contact us at support@soscooter.com.

Please do not send unauthorised scooters back to the factory or warehouse addresses. No product will be accepted back without due authorisation from our end.