Shipping Information
1.Which countries do you ship to?
Soscooter electric scooters ship to the 48 contiguous states of America
Please note that we DO NOT ship to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territorie
2.Free Shipping
We offer free shipping to national customers.
For customers within the continental United States*, we offer free shipping for orders. If the price of the scooter is waived, due to different reasons like giveaway, replacement or others, your order will not be eligible for free shipping.
3.Processing Time
We typically process and ship all orders placed on our website within the same business day but it may take up to 2 business days pending delays, such as incorrect shipping addresses. Orders placed Monday - Friday, 9 am - 3 pm PT, are processed and shipped out on the same business day as often as possible. Orders made after 3 pm PT will typically start processing and be shipped out the following business day. No orders are processed or shipped on weekends.
Update: Although our processing times for shipments are not affected by COVID-19, please note that shipping companies are still being affected by the impact and delays may occur.
4.Estimated Shipping Times
Most electric scooter orders are shipped via ground shipping method and average delivery times are 2-4 business days. Estimated shipping time does not include any processing time or time required to clarify any further information required by the customer.
|
Destination |
Estimated Shipping Time |
|
United States |
2 - 4 Business Days |
|
Canada |
3 - 6 Business Days |
|
EU & Other Parts Of The Word |
10 - 15 Business Days |
Important to note: Shipping time stated is only an estimate and there might be unexpected delays caused by uncontrollable factors, such as bad weather, natural disasters, shortage of resources (trucks/drivers), accidents, and so on. VORO will make every effort to process and ship out orders within the stated time frame. Once a shipment leaves our facility with a package carrier (UPS, USPS, DHL, FedEx), we are unable to control the transit speed of the delivery. Therefore, any delays once shipped are caused by the courier services and we cannot be held liable for delays.
All applicable and exact shipping fees (excluding any custom duties if applicable) will be shown upon checkout before payment. When we prepare orders for shipment, we ensure the quality of all products before they leave our facility. Every electric scooter undergoes an in-house quality inspection before shipment. This is a process we pride ourselves with, and the reason why our customers trust the quality of the products we stand behind. We have a team of full-time quality inspectors in our office here at Los Angeles for are responsible for quality inspecting the scooters. A single electric scooter order requires around 30 minutes to unbox > inspect > package it back into the box. As the inspection adds to the timeline, your scooter order will need 1 to 2 days processing time before shipment.
5.Tracking Your Package
Using the tracking number provided in your "Shipping Confirmation Email" you can check the status of your delivery with UPS or FedEx. Your tracking number will automatically be emailed on your "Shipping Confirmation Email" sent within 24 hours of placing your order (Except for Fridays or Saturdays).
6.Address Accuracy
Please double check your address for accuracy when ordering from soscooter.com. An incorrectly entered address can delay or prevent shipment.
7.Disclaimer
On acceptance of orders, Soscooter will make every effort to process them within the stated time frame. Unfortunately, sometimes unforeseeable events such as severe weather, shipping delays, material shortages and other factors impact our ability to deliver as expected. Therefore, we appreciate your understanding that with regret, Soscooter cannot not be held liable for such shipping delays.
To ensure the security of purchases, Soscooter may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to our office and inventory availability.