This limited Warranty applies only to new products purchased from Soscooter Scooters, LLC. Warranties are NON TRANSFERABLE, meaning valid only to the original buyer.

Our warranty covers all new scooters against manufacturing defects for 12 months (365 days) from date of purchase. Please keep your original sales receipt in a safe place. We will need a copy of it to process any warranty request.

For 12 months (365 days) from date of purchase Soscooter Scooters will repair your electric scooter and cover all associated parts, cost and labor. We ship parts for free for self repair.

We may choose to address major defects identified during the first 30 days of receiving the scooter by sending you a new replacement.

Unless there is a manufacturing defect identified within the first 30 days after delivery, buyers are responsible for shipping cost when returning a scooter to us for repairs. This is rare as most repairs can be performed at home with our guidance.


To start a warranty claim, please send us an email to support@soscooter.com including description, video and pictures of the issue.

If you need a repair or if parts are not covered by our warranty, please let us know and we will try to help - usually we can diagnose the problem and send you a replacement part for a fee. If your scooter needs to be returned for repair, we will work with you to keep cost and effort to a minimum.


The following parts and damages are not included as part of the warranty:

1.Normal wear and tear of any covered component or consumable parts, including but not limited to the tires, the kickstands, the saddles, the handlebars, the brake pads, the cable harnesses, the housing, the brake levers, the chains, and the mudguards.

2.Any damage or defect resulting from, but not limited to the user's misuse, neglect, abuse, alterations, modification, improper assembly and/or damage to the product due to failure to follow instructions correctly provided by the user manuals; riding on dirt or uneven surfaces, damage due to excessive sun exposure, and damage caused by impact, damage caused by use in contravention of local law, or damage caused by anything other than defects in material and workmanship.

3.Cosmetic damage on accessories that are sent free of charge for repair, replacement or other customer service purposes are not covered by the Return and Replace policy and will not be accepted for replacement or compensation;

4.Scratches on the product caused by loose accessories during shipping;

5.Protective coatings that develop wear and tear over time, unless failure has occurred due to a defect in materials or workmanship;

6.Cosmetic damage on used products, including but not limited to scratches, dents, broken plastic on ports, and tire deformation due to expansion and contraction from temperature changes;

7.Any damage or defect caused in an accident or by use with a third-party component or product that does not meet the Soscooter product specifications (please refer to the technical specifications section on the purchase page of each Soscooter product);

8.Any damage or defect caused by heavy exposure to water, improper storage, fire, liquid contact, earthquakes, or other external causes;

9.Invoice inconsistency;

10.If Soscooter receives information from relevant public authorities that the product has been stolen and you cannot prove in any way that you are the authorized user of the product (e.g. receipt, invoice, or payment information for the product);

11.Batteries are not under warranty when there is damage resulting from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage, and normal battery deterioration, including the gradual decrease of battery capacity over the warranty period.

12.Prizes of free e-scooters won during a promotional activity.


Please also be advised that:

1.Batteries are consumables, and it is normal that the capacity gradually decreases over time. It is rare to have a defective battery in the e-scooter, but Soscooter’s warranty protects your purchase and Soscooter will offer assistance of any kind to help solve the problem.

If your e-scooter does not charge or operate due to a possibly defective battery, please contact support@Soscooter.com and send an email that includes:

  1. The battery batch number (a 12-digit serial number on the battery casing).
  2. Photo(s) and/or video(s) that demonstrates the defect(s).


2.Soscooter will be happy to offer assistance of any kind even if your warranty expires. However, please note that if spare parts and components are needed after warranty expiration, a separate purchase from the Soscooter online store by the customer is required.


How to Apply for Servicing

1.Connect with us on live chat/email. Provide us a description of the issue and parts which require replacing and/or repairs.

2.Our servicing team will check on the availability of parts, labor and estimate shipping (and provide the return label).

3.Package your scooter up well and ship it back to us for servicing. That's it!


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